Privacy Policy

Last updated: [24,sept, 2023]
1. Introduction

Ghumlena Travel Agency ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and disclose your personal data when you use our website, [Website URL], and the services offered by Ghumlena (collectively, the "Services").


2. Information We Collect
We may collect the following types of personal information:

2.1. Information You Provide to Us
Contact Information: Name, email address, phone number, and postal address.Booking Information: Travel dates, destination, flight details, and accommodation preferences.Payment Information: Credit card or payment card details (please note that we do not store payment card information; it is securely processed by our payment service providers).

2.2. Information We Automatically Collect
Usage Information: Information about how you use our website, including your IP address, browser type, and operating system.Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your interactions with our website.


3. How We Use Your Information
We use your personal information for the following purposes:
To provide and manage the Services, including booking flights, hotels, and travel packages.To communicate with you regarding your bookings, inquiries, and customer support.To process payments and invoices. To send you marketing and promotional communications (you can opt out at any time).To analyze and improve our Services.


4. Refund and Cancellation Policy
Please note that Ghumlena has a strict refund and cancellation policy:
Refunds: Once a booking is confirmed and payment is made, we do not offer refunds except as required by applicable laws.Cancellations: Cancellations may be subject to fees, and refunds may not be provided. Specific cancellation terms will be detailed at the time of booking.


5. Data Sharing and Disclosure
We may share your personal information with:
Service Providers: Third-party service providers who assist us in providing the Services.Legal Compliance: To comply with legal obligations or respond to lawful requests and protect our rights.Business Transfers: In connection with the sale, merger, or transfer of all or a portion of our business.With Your Consent: We may share your information with third parties with your consent.


6. Security
We take reasonable measures to protect your personal information from unauthorized access or disclosure.


7. Your Choices
You have choices regarding your personal information:
You can access and update your personal information by logging into your account.You can opt-out of receiving marketing communications by following the instructions in the emails we send.


8. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website.



9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
+91 9650077878
[email protected]